Privacy Policy

Last updated: 16 May 2026

Joetee Optimal Limited ("we", "us", "our") is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information you provide when you visit https://www.joeteeoptimal.co.uk or request our cleaning services. It is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

The data controller is Joetee Optimal Limited, a company registered in England and Wales. You can contact us at bookings@joeteeoptimal.co.uk or +44 7442 907768.

2. What data we collect

• Identity and contact data: name, phone number, email, property address.
• Service data: the service you request, preferred dates, and any notes you share about the property.
• Technical data: IP address, browser type, and basic device information collected by our hosting provider and form processor for security and analytics.

3. How we use your data

• To prepare and send you a quote.
• To schedule and deliver the cleaning service you book.
• To send service-related communications (confirmations, reminders).
• To comply with legal, tax, and accounting obligations.

4. Legal basis

We rely on (a) your consent when you submit a quote form, (b) performance of a contract when we carry out a booked service, and (c) our legitimate interests in running and improving the business. You can withdraw consent at any time.

5. Sharing your data

We share data only with processors who help us run the website and service:

• Formspree — processes quote form submissions on our behalf.
• Our hosting provider — hosts the website and serverless functions to deliver pages to your browser.

We do not sell your personal data. We may disclose data if required by law, court order, or to protect our rights.

6. International transfers

Some of our processors store data outside the UK. Where this happens, we rely on UK-approved safeguards such as the UK International Data Transfer Agreement or adequacy decisions.

7. How long we keep data

Quote enquiries are kept for up to 24 months. Records of completed jobs are kept for 6 years to meet tax and accounting requirements.

8. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure where there is no legitimate reason to retain it.
• Object to or restrict processing.
• Request data portability.
• Withdraw consent at any time.

To exercise any of these rights, email bookings@joeteeoptimal.co.uk.

9. Complaints

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

10. Cookies

For details on the cookies we use, see our Cookie Policy.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the latest revision.